SourceDogg

            SRM Supplier Guide

            Quick Links

            To activate User’s SRM permission:

            1.       Click your name in the top right corner followed by Settings  
            2.       Click on the ‘Users’ tab and choose the User
            3.       Change the SRM Permissions Group setting from ‘No SRM’ to ‘SRM Reader’

             To open SRM:

            1.       Click on the SRM tile
            2.       Find the Buyer that you are engaged with
            3.       Click on ‘View SRM’ opposite the Buyer

             To complete an Action:

            1.       Navigate to the Buyer’s SRM Overview
            2.       Click on the ‘Key Actions’ tab
            3.       Click on the cog opposite the Action and select ‘Log as Complete’

             To access the details of a Review:

            1.       Navigate to the Buyer’s SRM Overview
            2.       Click on the ‘Reviews’ tab
            3.       Click on the cog opposite the Review and select ‘Details’




            Introduction

            The Supplier Relationship Management (SRM) module in SourceDogg will allow you to interact with the Buyers that you provide your goods and/or services to. It will enable you to create closer, more collaborative relationships with them.

            The module also features:

            ·         Key Actions for Buyer and Supplier can be created and tracked.

            ·         Performance Review meetings or calls can be scheduled and logged. Reminders can be sent and interaction summary documents can be downloaded

             

            When a Buyer wants to engage with you through SRM they will let you know through a non-SourceDogg channel. When they notify you that your company has been added to their SRM you must change at least one SourceDogg User to be an SRM reader in order to activate the blue SRM tile on the homepage.





            SRM Permissions

            Account administrators can control the permission levels for existing and new Users through each User’s settings in the ‘Users’ tab of your Settings area. As a default each User is set to ‘No SRM’. These can be found when you click on your name in the top right corner (1) followed by ‘Settings’ (2) and then the ‘Users’ tab (3).







            Where to find SRM

            The SRM module can be found from your SourceDogg homepage the blue ‘SRM’ tile.





            SRM Page

            This is where you access the relationship you have with each Buyer that has added you to their SRM.

            If you work with Buyers in different countries you can filter your list by using the ‘Search by Country’ box (1). You can change the order in which they are displayed by clicking on ‘Name’ (2) or ‘Country’ (3).

            From here you can access the SRM (4) while you can also view the Buyer’s profile page (5).





            View SRM

            Overview

            When you click on ‘View SRM’ it brings you first to the ‘Overview’ tab. This contains a summary of the information contained in the Reviews and Actions tabs, which are covered below.



            1.       Outstanding Actions – The number of Actions still to be carried out, these are created by the Buyer and are found in more detail in the ‘Key Actions’ tab.
            2.       Next Review – This gives you the date when the next Review [CH1] is and how many will attend. This is managed on the Buyer’s side and is taken from the ‘Reviews’ tab. Clicking on the date will take                you to the Review details.
            3.       Key Perfomance Indicators – These are created and managed by the Buyer and will vary depending on what that particular Buyer has chosen.
            4.       View Main Profile [CH2] – This brings you back to this Buyer’s Main Profile page.

            Reviews

            The ‘Reviews’ tab is where you can view any performance related Reviews that have been arranged by your Buyers.

            The information covered in this view includes:


            1.       Date - The date of the Review
            2.       Notes - Any notes the Buyer has shared
            3.       Attendees - How many will be attending it
            4.       Repeat – The scheduled frequency of the Review or if it’s just a one-off.
            5.       Status - Whether the Review is upcoming, in progress or if it’s been completed.
            6.       Details – A more comprehensive look at the details of the Review.



            Review Details

            To view the full details of a Review click on the cog opposite the Review and click on ‘Details’.



            Pre Meeting View




            1.       Buyer Attendees – Who will be attending the Review from the buying organisation
            2.      Date – The time and date of the meeting
            3.      Location – Where the Review will beheld
            4.      Pre-meeting notes – How the Buyer has introduced the Review and maybe included an agenda.
            5.      Proposed Supplier Attendees – Members of your team the Buyer feels should be attending the meeting.
            6.      Additional Attendee Emails – The email addresses of any users or colleagues, outside of the SRM team, invited to the Review.
            7.       Pre-Meeting Attachments – Any supporting documents they have provided


            Key Actions

             

            Through this tab you can view a list of Actions to track performance improvements over time. These Actions can be assigned to Buyers or Suppliers.

            From this view you can filter the Actions through 3 different filters (1) –‘Status’, ‘Aggregate Filter’ and the third filter ‘Options’ is a further filter depending on what Aggregate Filter you have chosen. These will be covered in more detail in a following section. You can also change the order in which the Actions appear by clicking on the different column headers (2) – Due Date, Description, Associated KPI, Assigned To, Status and Priority.



            Action Details

            To view the full details of an Action click on the cog opposite the Review and click on ‘Details’. Below is an example of a completed Action.






             1 - Type/Priority: The Buyer chooses whether it’s to be an Action for the Buyer or Supplier to complete and what level of importance it has – lowest, low, medium, high and highest.
            2 - Due Date: What time and date it is due to be completed by.
            3 - Associated KPI: The KPI this Action is linked to.
            4 - Associated Review: Here you choose in which Review the Action was decided; this dropdown will give you a list of the Reviews you have previously created.
            5 - Description: This provides details as to what the Action involves and what is to be completed along with any supporting documents.
            6 – Suppliers Actions Taken and Evidence: What you have done in response to the directions provided in the Action and any supporting documentation to show it.
            7 – Review Notes & Documents: Any notes and supporting documents the Buyer has left in their review of your work.

            Action Status

            The path of an Action’s status is as follows:

            Created > For approval > Completed/Incomplete > Reassigned > Completed


            Created

            When an Action has been created and assigned to you it has to be completed by the due date.




            1.       Type/Priority: The Buyer chooses whether it’s to be an action for the Buyer or you to complete and what level of importance it has – Lowest, Low, Medium, High and Highest.
            2.       Due Date: What time and date it is due to be completed by.
            3.       Associated KPI: The KPI that the Buyer has related this Action to.
            4.       Associated Review: The Review the Buyer has related this Action to.
            5.       Description: This provides details as to what the Action involves and what is to be completed.
            6.       Documents: Any supporting documents the buyer has provided

            When the Action has been completed the status will need to be progressed. To do this click on the edit wheel opposite the Action and choose ‘Log as Complete’.


            Here, you need to populate the ‘Actions Taken and Evidence’ box (1) and provide any supporting documentation (2).



            For Approval

            Once this has been submitted the status of the Action will change from ‘Created’ to ‘For Approval’. At this point an SRM Admin on the Buyer’s team will be able to Review and pass on to the next stage.




            When the team member has reviewed the details of the response they can decide whether to ‘Mark as Incomplete’ or ‘Mark as Complete’. They can also provide some Reviewer Notes on how they came to that decision.

            Incomplete

            If, upon review, the Buyer feels the task has not been sufficiently completed they can choose the ‘Mark as Incomplete’ option and provide reasons for this. This changes the status of the Action to ‘Incomplete’ at which point they can choose to reassign the task to you or to delete it.




            Reassigned

            When the Buyer chooses to reassign the Action the status will change to ‘Reassigned’. At this point you can again click on ‘log as complete’ and you will be able to record any additional Actions taken and provide any supporting documentation. You can then resubmit to be reassessed.




            Completed

            If, upon review, the Buyer is satisfied with the work done regarding the Action they can choose the ‘Mark as Complete’ option and provide reasons for this.

            This will change the status of the Action to ‘Completed’.




            Key Action Filters

            As mentioned in the ‘Key Action’ section there are 3 filter boxes for your list of Key Actions.

            1.       Status – Whether the Action is:

            (i)        Created – The Action was created as a result of a Review.
            (ii)       Reassigned – When the Buyer has reviewed an Action and marked it as Incomplete they can then Reassign it back to you.
            (iii)      For Approval – You have completed the Action on your end and it is there for the Buyer to Review and approve.
            (iv)      Incomplete – When the Buyer feels there is more work to be done on the Action.
            (v)       Completed – The Buyer chooses this when the Action is completed to their satisfaction.



            Aggregate Filter & Options – When you choose one of the selections from the ‘Aggregate Filter’ list you activate the ‘Options’ dropdown. I have listed the various permutations below.



            Priority – This filters your list down to the Actions assigned this level of importance.



            Associated KPI – This filters your list to show you the Actions that contain this KPI.



            Associated Review – This filters your list to show you the Actions connected to this Review.



            Date Range - This filters your list to show you the Actions that were scheduled between those dates.





            Updated: 06 Nov 2018 01:01 AM
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